A few weeks ago I made a point of discussing our Toss/Work Loss percentage with our Design Team. Over the summer months I noticed that our percentages had been "creeping" up. Basically when those percentages go up it could mean that we are “stuffing“ the arrangements with unpaid for flowers, tossing out too many flowers (perhaps proper rotation methods are not being followed) or we are purchasing too much for our current sales volume. I was trying to find a different approach with the staff and started thinking back to similar situations in my pre-floral career. I remembered the "Kaizen" concept I learned back in college. Kaizen was a concept I had used many times before in my previous corporate life. Loosely defined Kaizen is the Japanese word for "Improvement" or "Change for Better". It's an ongoing, continuous process that never stops and teaches us to always look for a better, more efficient way to conduct our business. The process of c
Do you own or manage a flower shop? If you are like us, you feel challenged each and everyday. In this blog Kevin and I intend to share little tidbits of information about running a profitable and successful flower shop! Your feedback is welcome!