What do you expect? It's a phrase we often hear but in business it's so important. Your customer expects to get what you promise them. Your employees expect you to pay them but what you expect from them? Have you made it clear what each employee must do for you in order to maintain their employment? If you are like me, I'll bet you have a hard time with that part of the management equation. Last year Kevin and I hired a Consulting company to come in and analyze our business and remember, you don't do something like that unless you are hurting. Yes, the economy was making for challenging days at the shops but mostly we reached out to this consultant because we were having "employee" issues. We love our employees and they appear to love us but that does not mean that everything goes smoothly. We had employee procedures in place but we knew that they were not always following them. We had expectations but that they were not always being met. We had problems but
Do you own or manage a flower shop? If you are like us, you feel challenged each and everyday. In this blog Kevin and I intend to share little tidbits of information about running a profitable and successful flower shop! Your feedback is welcome!